At PillTonic, we strive to ensure your satisfaction with every purchase of our pharmaceutical products. If you encounter any issues with your order, we are here to assist you with our return and replacement policy.
Eligibility for Return or Replacement
- Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a return or replacement.
- Incorrect Product Received: If you receive an incorrect product different from what you ordered, we will facilitate its return or replacement.
- Expired Products: In the rare instance that you receive an expired product, we will arrange for its return or replacement.
Conditions for Return or Replacement
- Time Frame: Please report any issues with your order within [number of days] days from the date of delivery.
- Original Packaging: Products should be returned in their original packaging with all seals intact.
- Proof of Purchase: You must provide proof of purchase, such as the order number or receipt, when requesting a return or replacement.
Process for Return or Replacement
- Contact Customer Support: To initiate a return or replacement, please contact our customer support team at [contact email or phone number] within the specified timeframe.
- Provide Details: Clearly explain the issue with your order and provide necessary information, including the order number, product details, and images if applicable.
- Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the product.
- Return Shipment: Ship the product back to us as per the provided instructions. Please ensure the product is securely packaged to prevent any further damage.
- Evaluation and Resolution: Upon receiving the returned product, we will evaluate it to confirm the issue. Based on the evaluation, we will proceed with either a replacement or refund.
Refunds and Replacements
- Refunds: Refunds will be issued to the original payment method used during the purchase.
- Replacements: If a replacement is offered, it will be shipped at no additional cost to you.
Exclusions
- Opened or Used Products: We are unable to accept returns for products that have been opened or used unless they are damaged, defective, or expired.
- Non-Returnable Products: Certain products may not be eligible for return due to safety or regulatory reasons.
Contact Us
If you have any questions or need further assistance regarding our return and replacement policy, please contact our customer support team at info@pilltonic.com
